Do Hotel Guests Prefer Using Apps During Their Stay?

More and more hotels are turning to apps to inform guests about their stay and to increase the sales, and it's easy to see why. These handy apps make everything from ordering room service to planning local activities simple. With apps, guests get a more personalized experience, making their time away from home more enjoyable and stress-free.

Guest experience is not just about providing a comfortable stay, focus is also on creating an experience that encourages guests to return and recommend hotel to others. To achieve this, hoteliers need to invest in the right tools and technologies that can significantly highlight every stage of the guest journey.

Technology allows hotels to provide a personalized and efficient experience, which is especially important in an era where guests increasingly search for all informations on smart devices.

Mobile apps for guests are becoming standard in the hospitality industry as they allow them to access all necessary information and services at their fingertips. With this, guests can make orders, book activities and communicate with the front desk without needing to make a phone call or have face-to-face interaction.

mGuest – No Download Web App for a Great Guest Experience

If you’re a hotelier looking to improve your guest’s stay experience, mGuest is a valuable solution to consider.

With the mGuest web app, your guests can:

• Access information about all hotel services, events and news without any need to install the app
• Book spa treatments, restaurant, order food, order extra pillows
• Receive personalized offers and notifications based on their age and interests
• Track expenses of their stay

Hotel guest orders can be received through multiple platforms, including SMS and email. When a guest places an order, the hotel can receive additional notifications on SMS or email, allowing them to stay updated on guest requests.

By making all things hotel related easy and accessible in one place, mGuest increases guest satisfaction, but it also increases your sales and enables your staff to manage guest requests and needs more efficiently, resulting in better organizational performance.